To ensure serious and secure transactions and our members’ safety, we charge a low-priced membership to contact our helpers. We also charge a reasonable service fee via booking in order to cover our operations fees for payment protection, insurance, and support. The fee is listed completely separately from the helper's price. Depending on your membership, the % varies. Please note you do not need to be a paid member to book our helpers but the service fees will be higher. Please view pricing in your profile to learn more.