Your data is safe with us

Trust is what you place in us. That is why we implemented the highest security features to ensure your data is protected. Review our detailed Privacy Policy.

🤝

We only work with vendors with enterprise-grade security measures with SOC II certification, such as Stripe.

🔑

We utilize industry best practices; your data is securely hosted in the US facilities including 24/7 on-site security with camera surveillance.

✅

User identity is scanned across the wide web and validated through an ID verification solution when required.

👨‍💻

All of our staff are vetted and trained; access is controlled through a globally secured network with a gateway-level access log.

🔒

We regularly monitor and protect our application using a wide range of solutions.

Your privacy is your right. We will NEVER sell your data. PERIOD.

Privacy Policy

Ayi, PBC and its affiliates (collectively, “AyiConnect,” “we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services (the “Service”), including our website, mobile apps, and phone communications.

Information We Collect

We collect the following types of information:

Information You Provide: This includes your name, username, password, contact details (email, phone, address), photo, demographic information (age, zip code), job postings, profiles, messages, and any other information you share directly with us.
Identity Verification Information: To prevent fraud and ensure the safety and integrity of our Service, we use third-party identity verification services. This process may involve collecting a selfie or facial scan. This data is securely transmitted to those providers solely for the purpose of verifying your identity.

Use of Selfie/Facial Scan Data: We use this data only for identity verification during registration. We do not use it for any other purposes, such as marketing, advertising, or tracking. This data is securely transmitted to those providers.
Sharing with Verification Providers: We share this data with the following providers:

Vouched: Vouched uses this data to compare your scan to government ID photos and perform liveness detection. They retain this data according to their privacy policy, available at the provided link.
Stripe: Stripe uses this data to compare your scan to government ID photos and perform liveness detection. They retain this data according to their privacy policy, available at the provided link.
Turn.AI: Turn.ai uses this data for liveness detection and other biometric analyses to verify your identity and background check. They retain this data according to their privacy policy, available at the provided link.

Data Retention by AyiConnect: We retain your facial scan data solely for the purpose of verifying your identity and preventing scams during registration and for future verifications as needed. Our retention period is 3 years after your last account activity, unless you request deletion sooner.
Your Rights Regarding this Data: You have the right to access, correct, or delete your facial scan data stored on our servers. To exercise these rights, please contact us at success@ayiconnect.com. Please also refer to Vouched’s, Stripe’s and Turn.ai privacy policies for information about their data handling practices and your rights.

Content You Upload: This includes photos, messages, and other content you share on the Service. We may analyze this content for fraud prevention, compliance with our Terms of Service, and to improve user matching.
Sensitive Information (with your explicit consent): We may collect limited sensitive data, such as sexual orientation, only when you explicitly provide it for specific Service features (e.g., caregiver preferences).

How We Use Your Information

We use your information to:

Provide and improve the Service.
Personalize your experience.
Facilitate communication between users.
Verify user identities and prevent fraud.
Respond to inquiries and provide support.
Send service-related communications.
Enforce our Terms of Service and comply with legal obligations.
Analyze usage and improve the Service.

Sharing Your Information

We may share your information with:

Service Providers: We share data with third-party service providers who help us with identity verification, payments, analytics, and support. These providers are contractually obligated to protect your information.
Other Users: Certain information (e.g., your profile, job postings) is visible to other users.
Legal Authorities: We may disclose information if required by law or legal process.
Business Transfers: In a merger, acquisition, or asset sale, your information may be transferred.

Data Retention

We retain your personal information as long as necessary to provide the Service and for legitimate business purposes or as required by law. You can request account deletion by contacting us.

Your Rights

You may have rights to access, correct, delete, or object to the processing of your personal information. To exercise these rights or for questions, contact us at success@ayiconnect.com.

Security

We take reasonable measures to protect your information, including encryption, access controls, and security assessments. However, no online transmission or storage is 100% secure.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children under 18.

International Data Transfers

Your information may be transferred to and processed in countries outside your own, where data protection laws may differ. We take appropriate safeguards to protect your data.

Changes to this Policy

We may update this policy. We will notify you of material changes by posting the updated policy on our website and updating the effective date.

For questions about this policy, contact us at: success@ayiconnect.com.

California Residents:

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know, the right to delete, and the right to opt-out of the sale of your personal information. To exercise these rights, contact us at success@ayiconnect.com.

EEA and UK Users:

If you are located in the European Economic Area or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and to object to processing. You also have the right to lodge a complaint with a supervisory authority. To exercise these rights, contact us at success@ayiconnect.com.