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Help Articles

AyiConnect App

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AyiConnect App User Profile
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AyiConnect Community
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Are all of the helpers in AyiConnect available?
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How can I get the AyiConnect app?
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What's in the AyiConnect App? (For AyiConnect helpers)
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What are the core functions of the AyiConnect app?
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What is 1:1 Concierge?
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What is the AyiConnect platform?

About

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Can AyiConnect really find a good job or a good helper?
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How do we know if the helper or family is real?
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How does AyiConnect work?
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Why do you call it AyiConnect?
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What is AyiConnect?

Helpers

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What level of background checks do you perform on your providers? (1)
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Do you screen all helpers on your platform?
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Can we pay helpers directly?
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How are helpers' rates determined?
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Can we interview helpers before booking them?
What type of activities can a helper offer?

Other

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How do we get more cities added?
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Do you engage with helpers that speak other languages?
How can I delete my account?
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How do I make sure my information is safe?
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How do I report a family or a helper?

Payment

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For families - When do I get charged?
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For families - What do I pay?
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For families - How are payments handled?
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For families - Why was I billed twice?
What type of platform fees does AyiConnect charge?
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Are we responsible for paying taxes?

For Families

I have invited a few helpers, but they are not responding. What should I do?
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What does the background check entail?
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What is on-demand? Is there a fee?
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How do I message the helper?
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How can I leave feedback?
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I did not receive my activity; what can I do?

Policies

What is your refund policy on AyiConnect fees?
What is the activity booking cancellation policy if I am not happy with the result?

For AyiConnect Helpers

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What does the background check entail?
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Is there a fee to join the platform as a helper?
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What happens if there are not enough people signed up for my activity?
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What are warnings?
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How do I get paid?

Opportunities

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Do you offer a partnership or promotion of businesses?
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I am not from the US. Can I apply for the job?